RASESH INDUSTRIES LLP.
1. Shipping Locations
We ship our products across India and to select international destinations. Please check the list of countries available for international shipping at checkout.
2. Order Processing Time
Orders are processed within 1-2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
3. Shipping Charges
Domestic Shipping: Free shipping for orders above ₹500. A standard shipping fee of ₹50 applies to orders below ₹500.
International Shipping: Shipping charges are calculated based on the destination and order weight. These charges will be displayed at checkout.
4. Delivery Time
Domestic Orders: Deliveries usually take 3-7 business days, depending on your location.
International Orders: Deliveries may take 7-14 business days, subject to customs clearance and local delivery conditions.
5. Tracking Your Order
Once your order is shipped, you will receive a tracking link via email or SMS. You can use this link to track your package in real time.
6. Shipping Restrictions
Some regions may have restrictions on the import of food products. Customers are responsible for ensuring compliance with their local regulations for international orders.
Return Policy
1. Eligibility for Returns
Returns are accepted only for products that are:
Received in a damaged or defective condition.
Incorrectly delivered (wrong product).
Due to the nature of freeze-dried and ready-to-eat products, returns for reasons such as taste preference or change of mind will not be accepted.
2. Return Process
To initiate a return, please contact our customer support team within 7 days of receiving the product.
Phone: +91- 9518571957
Provide the following details:
Order number
Details of the issue
Clear pictures of the damaged or defective product (if applicable)
3. Return Shipping
For eligible returns, we will provide a prepaid shipping label for domestic orders.
For international returns, customers are responsible for return shipping costs unless the issue was due to an error on our part.
4. Refunds and Replacements
Once we receive and inspect the returned product, we will:
Issue a replacement if stock is available.
Process a refund to your original payment method if a replacement is not feasible.
Refunds are typically processed within 7-10 business days.
Additional Information
Customs and Import Duties: For international orders, the customer must bear the customs duties and taxes (if applicable).
Incorrect Address: Please ensure the shipping address provided is accurate. Orders returned due to inaccurate or incomplete addresses will be reshipped at the customer’s expense.
Perishable Nature: To maintain product quality, store freeze-dried and ready-to-eat items as instructed on the packaging upon receipt.
For any further assistance, don't hesitate to get in touch with our customer support team. We’re here to help you enjoy the best of Indian Kitchen Foods!